Privacy Policy

From riders

• Identity & Right-to-Work: name, DOB, photo ID, right-to-work documents, proof of address, contact details.
• Contractual: self-employment agreement, onboarding forms, induction records.
• Financial: bank details, invoices, payment history.
• Work data: assignments, rotas/timesheets, DSP placement history.
• Communications: messages, emails, call notes with Trap Couriers.

From DSPs / clients

• Company details, contact person, email, phone, service agreements, invoicing & payment records, correspondence.

From website visitors

• Technical data (IP address, browser type) and cookies/usage analytics.

• Verify identity and right-to-work of riders.
• Manage onboarding, contracts, rosters, and rider–DSP assignments.
• Process invoices and payments (to riders; from DSPs).
• Maintain business records and comply with tax, audit, and legal duties.
• Communicate about bookings, support, and service updates.
• Improve our services and website; optional marketing with consent.

• Contract: to perform agreements with riders and DSPs.
• Legal obligation: right-to-work checks; tax and accounting.
• Legitimate interests: operate and grow our agency safely and efficiently.
• Consent: where required (e.g., marketing). You may withdraw consent at any time.

• With DSPs/logistics partners for the purpose of placing riders.
• With payment, payroll, accounting and IT/cloud providers.
• With professional advisers (lawyers, accountants, auditors).
• With regulators or authorities (e.g., HMRC, Home Office) when legally required.

We do not sell personal data.

• Rider onboarding & right-to-work: for the time you are on our roster + up to 6 years after.
• Payroll, invoicing, contracts: 6 years (legal requirement).
• Client records: contract duration + 6 years.
• Website analytics: typically anonymised and kept for shorter periods.

If data is transferred outside the UK/EEA, we use appropriate safeguards such as adequacy regulations or Standard Contractual Clauses.

• Access a copy of your data.
• Rectify inaccurate information.
• Request erasure (subject to legal requirements).
• Restrict or object to processing.
• Data portability.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us (see details below). You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Our website uses cookies to improve functionality and analyse usage. You can control cookies via your browser settings. If you use optional analytics/marketing cookies, we will ask for consent via a cookie banner.

We use appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or loss.

Please use these details to make data requests or ask questions about this policy.

We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date above.